Contact Us/ Shipping info!

SHIPPING INFORMATION

 

Hand Crafted Items Personalized for you! 7-12 Business Days. All of my items are made to order with the exception of the ones that specifically say ready to ship on it.

 

Frequently Asked Questions: 

 ✨If I order now, when will my order ship?

All of my items are custom made to order, even if you request no monogram! Processing time is 5-10 business days, which does not include weekends or holidays. Processing Time is the time it takes from when you place the order to when your order is shipped out of our facility. It does not include shipping time. I aim to send out your products as fast as possible but during busy periods I may not be able to meet these timescales. 

 

✨ Can I Pay for Rush Shipping

I currently do not offer expedited shipping or processing.

 

✨ What is your Return Policy?

There are no returns or exchanges on any items. This includes products that are not monogrammed. Once I add designs to any materials, the design cannot be removed.  Once we stitch an item, it cannot be undone.

We cannot accept an exchange and/or return if you ordered the wrong size or you don't like the color thread you chose.  

If there is a mistake on my end, I will be glad to fix it or offer you a refund.  If I have made a mistake, please contact me ASAP.  Your item will only be remade/refunded if you have contacted me within 30 days of receiving your item.

 

✨ Can I Cancel My Order? 

Once an order is submitted, there is a limited window of when it can be cancelled. You have 12 hours from submitting your order to cancel it. After 12 hours, the order will be subject to a $10 restocking fee. If there are embroidered items on the order, the fee is $10 per embroidered item. Once your items have been created, we cannot cancel the order.  All made items will ship. 

 

✨ Can I make a change to my order after it is placed?

There will be no changes made to your order once it is submitted. But we're all human! If you made a mistake, email or DM me ASAP and I will try to assist you as best as I can! The quicker you reach out, the better the chances I can assist! 

 

✨ My Order Has a Brand Substitution? 

Due to nationwide supply chain issues, some of our trusted suppliers are having trouble keeping up with their demand. This is usually sporadic, and not always all sizes and colors. You may receive one of our replacement brands that we've found to be of comparable quality, color and sizing. We are optimistic that our industry and suppliers will rebound from these new issues created by the Pandemic and restock, but the restock dates they give us are always subject to change. In the meantime, we will do our best to keep you updated on any issues with your orders! Please note that we do not offer exchanges or refunds based on brand substitutions. 

Substitute brands include Comfort Wash, Jerzees, Hanes, and Gildan for most items.

 

✨ How do I enter my monogram initials?

Traditional monogram style is First name initial, LAST name initial, Middle Initial (the last name initial larger in the middle.) When ordering, you will be asked to give us your initials in order first LAST middle.

 

 ✨ Can I mail you something I own to monogram?

Unfortunately, I do not offer this service at this time.

 

✨ What happens if my order is lost in the mail or says 'delivered' but I did not receive it?

Vinyl Attics LLC is not responsible for lost or stolen packages.  Once an item leaves our facility, we have the same tracking information available to us as you.  We do suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early.  We suggest checking with neighbors and your local post office as well!  As a small company, we do our best to please our customers and wish this was something we had more control over.  If your order was lost or stolen, we recommend contacting Route insurance if you opted to purchase Package Protection. They can process your claim at: https://claims.route.com/

If you did not purchase Package Protection, please contact us and we can do our best to have the item reordered/remade for you at the lowest price possible!

Thank you guys so much for supporting my small business!

Email: contact.vinylattics@gmail.com

Facebook: Vinyl Attics 

 Instagram: vinylatticsllc